£200m Contract with Zurich Insurance

Appointed Claims Management Provider for all Zurich Direct Claims under £10k

Rok plc (LSE: ROK), the property repair and maintenance specialist, today announces that Zurich Insurance has extended its contract with Rok Insurance Services for a minimum contract period of five years. The contract is expected to provide £200 million of revenue over the five year term.

Rok was first appointed to Zurich Insurance’s building repair panel of suppliers in June 2005. Through its new state-of-the-art insurance claims centre, Rok Insurance Services will handle claims from Zurich Insurance policy holders from first notification through to resolution and completion of repairs.

Rok is also pleased to announce that it has been appointed as Zurich Insurance’s claims management providers for all Zurich Direct building claims under £10,000. These claims will be handled by Rok Insurance Services’ Customer Service Advisors from receipt of loss through to fulfilment of building work. The contract award demonstrates the broad range of claims services Rok can provide to support insurance companies’ operations.

Rok is the UK’s only property repair and maintenance specialist handling insurance claims to offer a three-year quality assurance guarantee for the repairs it undertakes. The contract wins come after Rok was short listed for Service Provider of the Year at the Insurance Times Awards in recognition of the outstanding work it does for the insurance sector.

Commenting on the contract awards, Garvis Snook, Chief Executive of Rok plc, said:

“It is particularly pleasing to have renewed this prestigious contract as it is a reflection of the commitment and effort spent over the past 12 months in developing Rok Insurance Services. Through our new Rok Insurance Services centre we are able to offer Zurich Insurance independent validation of insurance claims and a defined schedule of rates delivered by our own directly employed technicians. No other insurance building repair company can provide this winning combination. This is a further step towards our goal of becoming the UK’s leading provider of claims management and building repair services to the insurance sector.”

Email: garvis.snook@rokgroup.com